Appointments

Appointments

We run an advanced access appointment system, whereby we aim to offer everybody an appointment on the day they want it. The majority of our appointments are pre-bookable either by the online service or by contacting reception. On the day appointments are for emergency’s only. Reception at King's Road Medical Centre is now open from 8am.

If there are no appointment available on the day, practice reception staff will offer you appointment at the Alexander Avenue Clinic. We will find you the next available appointment or we can pre book the appointments for the weekend. 

Alexander Avenue Health Centre - 275 Alexander Avenue, Harrow, HA2 9DX 

 8.00am -8.00pm Mon - Sun

Tngs Road Medical Centre has an automated self check-in touch screen, a simple to use system that enabhe Kiles the patient to check themselves into our appointments system without having to wait in the queue.

Should you feel uncomfortable about using such a system, you can obtain help, or book in with our reception staff in the traditional manner.

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.


click here for online access

Patients who would like to make appointments online can now do so.

Please bring some form of identification into the surgery and a registration and information sheet will be generated for you.

Once you have this please log into www.patientaccess.com and register.

If you have already registered for this service, please click here.


 Have you Ever Wondered Why You Can't Get an Appointment at the surgery?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

If you arrive very late we do not guarantee that you will be seen.  If we are able to see you it may be at the end of surgery to prevent other patients being seen late.

It is your responsibility to let us know if you cannot make your appointment. Even if you ring an hour before it frees up a slot for someone else and we can be certain it will be snapped up quickly.

Telephone Message

The doctors and practice nurse are happy to give advice (where appropraite) on the telephone. Please call between 10 - 12 and the receptionist will take a message for the doctor or Practice Nurse to call back after the surgery.

Home Visits

Home visits are for the bedridden or housebound ONLY. They should be requested between 10am - 1pm to enable the doctor to organise the call. Please note that lack of transport is not sufficient reason for a doctor to be called out. Children should usually be brought to the surgery. This is in accordance with current national guidelines.

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